I cannot log in to the RAUM application. What's wrong?

Check these steps: (1) Re-enter your invitation code and confirm it is correct. (2) Verify your invitation code is still valid — if not, ask the person who invited you for a new one. (3) Confirm your PIN is correct; the app requires PIN confirmation every 100 days. (4) If the PIN is correct but login fails, pair your device again by generating a new device pairing code in the profile section of the RAUM management area.

Which platforms does RAUM support?

RAUM is a VR-first application and requires a VR headset. Supported devices include Meta Quest 2, Meta Quest 3, Meta Quest 3s, Meta Quest Pro, and Meta for Business. PC VR support is available via Oculus Rift and SteamVR. Support for Pico 4 Ultra, HTC, Lenovo ThinkReality, and Apple Vision Pro is coming soon.

Is RAUM a VR app or a web management tool?

RAUM has two components. The RAUM VR application (mobile and PC-based VR) provides access to workspaces, spatial tools, avatar configuration, and multi-user sessions. The RAUM web management interface handles document upload and download, workspace configuration, profile management, and game stream spectating. Full participation in a workspace requires an invitation from the workspace owner.

What are the network requirements for RAUM?

RAUM recommends 1.5 Mbps upload and 5 Mbps download per user. A standard 90-minute session consumes approximately 750 MB of data. If using a mobile hotspot, ensure a suitable data plan is in place.

What user roles does RAUM support?

RAUM has two role categories. Customer roles: Owner (responsible for team and workspace), Billing (access to payment and subscription details), Admin (team and workspace management with administrative tools), Host (host features without administrative rights). Participant roles: User (co-worker with full access to workspace media) and Guest (temporary participant with limited functionality).

What do I do if I forgot my RAUM password?

Go to the RAUM management area and select 'Forgot password' below the password field. Enter the email address associated with your account. A password reset email will be sent to you. After setting a new password, you can access your account again.

Which save modes does RAUM support?

RAUM supports two save modes used in combination. Tool Edit Mode sets the initial state of your workspace. Save-State Mode (Continuous Saving) saves changes on top of that initial state. To reset to the initial state temporarily, deactivate Save-State Mode. To edit the initial state again, reactivate Tool Edit Mode — note that this clears all saved intermediate states from history.

Help Center

Q: Why is there no user-based pricing?

RAUM is not charged per user. The hosting team pays for features and a workspace licence, so RAUM can be used by as many registered users as you need without additional per-seat costs.

Q: Does RAUM have consumer pricing?

No. RAUM is a B2B collaboration platform and does not offer consumer pricing. Consumers are welcome to explore the trial workspace or join public RAUM events at any time.

Answers, tutorials, and guides for RAUM teams

Find answers to common questions, step-by-step tutorials, and guides for managing your workspace, uploading media, and working with 3D assets. Can’t find what you need? Email us at service@raum.app.

Frequently asked questions

How do I get a RAUM user account?

You first need an email invitation to a workspace or team. With an invitation, you create your personal user account for RAUM in your browser – we recommend using Chrome.

However, you can also try out RAUM at any time without an account. Simply download the app on your headset and enter the test workroom, no registration is required.

I cannot login to the application, what's wrong?

please reenter your invitation code and make sure its correct
please check if your invitation code is still valid, if not please reach out to the person who invited you and request a new invitation
please check your PIN is correct, the app will require every 100 days a PIN confirmation
in case PIN is correct, please pair your device again, therefore you can create a new device pairing code in your profile section of RAUM management area

Where Do I find a tutorial for the Control Center

Please visit our YouTube Channel:

ControlCenter Tutorial: click here

Tips& Tricks, or how we call it #kinderleicht clips: click here

Where do I find the pricing?

Please check out our different PLANS here

The 30-day trial

Q: Do I need a credit card to start the trial?
A: No. You can start Professional or Business without entering a payment method.

Q: What do I get during the trial?
A: The full product for that plan, for 30 days. The same workrooms, the same seats and the same tools as a paying customer on that plan.
This is separate from the public test workroom, which you can enter from the app without an account. That walk-in room is not the trial.

Q: Does the trial have limitations?
A: No. There is no user limit and no session time limit. You get the full plan for 30 days.

Q: Do I have to cancel?
A: No. If you do not add a payment method, the trial simply ends after 30 days and you are not charged.

Q: What happens to my workrooms when the trial ends?
A: They stay yours if you move to a paid plan before day 30. If you do not, the trial ends and nothing is billed.

Q: Can I switch plans during the trial?
A: Yes. You can change between Professional and Business in the customer portal. Enterprise is sold directly – write to sales@raum.app.

Q: What if I need help during the trial?
A: The Help Center and our YouTube channel are free of charge. For hands-on help, email service@raum.app or book a session.

All questions around your subscription

Q: How can I change my subscription?
A: You can directly manage your subscription in the customer portal.

Q: I need to correct my billing address?
A: You can directly manage your details in the customer portal.

Q: What can I do if support is needed?
A: You can access the helpcentre and our YouTube channel for support free of charge. Also, you can go ahead and book service time via service@raum.app

Why is there no user-based pricing?

RAUM is not charged per user, the hosting team pays for features and a rent per workspace. RAUM can therefore be used by as many users as you wish to register.

What are the network requirements?

RAUM is recommending a 1,5Mbps upload and a 5Mbps download speed per user. Based on our experience, a standard 90-minute session could consume approximately 750MB of data; please make sure a proper data plan is in place in case a mobile phone hotspot is used.

Please refer to the chapter “IT Policy Considerations” for details – here.

Does RAUM have consumer pricing?

No, RAUM is a B2B collaboration application. As of now, there is no consumer pricing.

Anyone can download the app and enter the public test workroom, or join a public event. There is no consumer plan.

Which platforms are supported?

RAUM APP is a VR device solution first and requires a VR device.

It is available for Meta Quest 2, Meta Quest 3/3s and Meta Quest Pro. Soon, we will introduce cross-device support for the following VR headsets, in case you want to access the current status, send an email to sales@raum.app

Mobile VR:
– Meta Quest 2
– Meta Quest 3
– Meta Quest 3s
– Meta for Business
– Meta Quest Pro
– Pico 4 Ultra (soon)
– HTC (soon)
– Lenovo ThinkReality (soon)
– Apple VisionPro (soon)

PC VR:
– Oculus Rift
– Steam VR

What do I need to know about the PC Version of RAUM

RAUM APP is available as PC Version, which is great in case you want to record in-app footage or you want to stream your session to non VR users.

The download is free, but you need to know:

– you are in charge of keeping the app up to date, as it is not updated automatically like the VR version

– it is a free extra from us, so please note that there is no support documentation for it

Is RAUM a VR app or a web management?

RAUM is a virtual reality collaboration platform with full spatial interaction and tools designed to be used in three dimensions.

RAUM system has two components:

RAUM VR application – Mobile and PC-based VR (requires an on-the-fly account)

access to assigned workspaces
workspace population and customization
avatar configuration (soon)
multi-User sessions

RAUM web management (requires a full user account)

game stream spectator
up- and download documents
workspace configuration
profile and participant management

Participating in a workspace requires an invitation from the workspace owner. Participation in general is free of charge. Some sessions could require a minimum age or your agreement on a custom term the hosting party issues for its workspace.

Which user roles does RAUM support?

RAUM comes with different pre-defined user roles.

These roles are in short the following:

CUSTOMER

Owner – owns a team and/or a workspace and therefore is responsible for everything that happens in the team or workspace.

Billing – a billing user is an accountant who has access to all payment details and to a subscription overview.

Admin – an admin can manage a team and workspaces. Also, admins have access to administrative tools and monitoring.

Host – unlike the admin, a host is entitled to own host features but has no administrative rights.

PARTICIPANTS

User – Can be considered as Co-Workers. Users actively use and work permanently in your team. Users have full access to workspace media.

Guest – The guest role is limited in its functionality. Guests are treated as temporary participants who do not belong to your team.

What to do when I forgot my password?

Go to RAUM management and select “forgot password” below the password field. A new page will pop up. Please enter your email address which is in use for your account.

An email will be sent to you so that you can define and enter a new password.

After finishing this process you can access your backend user account again.

Where may I find additional tips&tricks?

You can find useful tips and tricks highlighted in the below area, but also on our YouTube channel, here we created under the #kinderleicht a dedicated playlist.

Which save modes are supported

The following modes are supported by RAUM.

1. activate the tool edit mode (“VR Workspace Edit Mode – Tool edit mode”). This sets the initial state of the workspace. Once this state is set, the mode can and should be deactivated (“Tool edit mode disabled”).
2. Activate the Save-State mode (“Save / Select Loaded Save State – Continuous saving”). This saves changes in addition to the initial state.
3. Deactivate the Save-State mode (“Always start from the initial state”) if you want to temporarily load only the initial state that you have defined with the Edit Mode tool. In this case, no saved intermediate states are loaded.
4. Activate the save-state mode again (“Save / Select Loaded Save State – Continuous saving “). This means that no intermediate states are lost and the last saved state is loaded.
5. Activate the tool edit mode again (“VR Workspace Edit Mode – Tool edit mode “) to edit the initial state that you defined under point 1. IMPORTANT NOTE, however, that this deletes all saved intermediate states from the history.

under renovation

We are committed to continuously enhancing the support we offer to our users. To help you better, we have uploaded numerous short clips on our YouTube channel, showing various functions in action.

Check out #kinderleicht

On our YouTube channel, you will find detailed tutorials covering:
– Team Management (assign Owner to a workspace, create an invitation page…)
– Workspace Management (Inviting users, Upload materials, managing user rights)
– Manage your Profil (create a device code, change your Nickname, upload your own t-shirt design…)

Your feedback is crucial in our journey to provide the best support possible. If you need additional information or suggestions, please email us at service@raum.app. We’re here to help you and improve based on your needs.